Online Seller Reported for Alleged Non-Delivery of Wigs and Phones

Members of the public are being urged to exercise caution when buying products from individuals on social media or messaging platforms after a complaint was received regarding an alleged online sales scam.

According to the report, a woman identified as Nkuna Mhlavasi Promise is claiming to sell wigs and mobile phones online. However, victims allege that after payment is made, the promised items are never delivered.

The complainant, who requested to remain anonymous, stated that payment was made for the products but the seller failed to deliver the goods afterward. Attempts to resolve the matter have reportedly been unsuccessful. The individual allegedly promotes these items online and communicates with potential buyers through her contact number +27 73 807 7259.

It is also claimed that the individual is a student at Tshwane University of Technology (TUT), although this information has not been independently verified. Authorities or the institution would need to confirm this if a formal investigation is conducted.

This case highlights a common online marketplace scam where sellers advertise attractive deals on products such as smartphones, hair products, clothing, or electronics. Once buyers transfer money—often via instant EFT, cash send, or mobile transfers—the seller either stops responding or continuously delays delivery until communication eventually stops.

Warning signs to watch out for when buying online:

⚠️ Sellers demanding full payment upfront before delivery.

⚠️ No physical shop, website, or verifiable business registration.

⚠️ Communication only through WhatsApp or social media accounts.

⚠️ Refusal to allow cash on delivery or in-person collection.

⚠️ New social media profiles with limited activity or reviews.

To avoid becoming a victim of similar scams, consumers are encouraged to verify sellers carefully before sending money. If possible, purchase from reputable stores, verified online marketplaces, or businesses with clear return policies and physical addresses.

If you believe you have been scammed, you should report the matter to the South African Police Service (SAPS) and provide proof of payment, screenshots of conversations, and any advertising material used by the seller. Victims may also report fraudulent activity to their bank to see if a transaction reversal or investigation is possible.

Scam awareness remains critical as online fraud continues to increase across South Africa. Always verify sellers, avoid rushing into deals that seem too good to be true, and protect your personal and financial information when making online purchases